Delivery & returns
Estimated delivery times: 2 – 8 Business Days
Global orders are dispatched from our Australian warehouse, which operates on business days only. Orders placed before 11:30am (Australian Eastern Standard Time) on a business day will be dispatched the same day. Orders placed after this time will be dispatched the following business day.
Please note that our transport partners only operate on business days between 7am – 7pm (local time), and do not operate on weekends or public holidays.
*Please note that all dispatch and delivery timeframes are only estimates and may vary due to unforeseen delays.
A. While we’re unable to accept returns, we know that every baby is unique and what works beautifully for one may not work for another. That’s why we offer our “Not fit for bub” policy: if you purchased LittleOak and it wasn’t a fit for your little one, we’ll happily refund your first can or up to 4 boxes of sachets. Simply reach out to our CareTeam within 30 days of your order to request a refund.
*Refund value is limited to:
- the cost of one LittleOak tin in your region.
- the cost of up to four boxes of sachets in your region
Transitioning to a new baby formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. These symptoms do not necessarily mean LittleOak baby formula isn’t suitable for your child but may indicate that you need to slow down or adjust how you are transitioning to the new formula. Read our LittleOak Transition Guide for expert tips or contact our CareTeam for personalised feeding support. We are here to support you on your feeding journey at every step of the way.
A. If you notice you’ve made a mistake when placing your order, please contact us as soon as possible. We’ll always do our best to help, and if we can catch the order within the first hour, we may be able to make the necessary changes. Unfortunately, once an order has been dispatched, we’re unable to provide refunds or replacements.
A. Yes. LittleOak is proud to nourish babies all over the globe. We ship to the following countries:
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahama
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia-Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Chad
Chile
China (Excluding China South)
China (South)
Fujian 350000-369999
Guangdong 510000-529999
Colombia
Congo
Cook Islands
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Côte D'ivoire (Ivory Coast)
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Eritrea
Estonia
Ethiopia
Faeroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guyana
Haiti
Honduras
Hong Kong SAR, China
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau SAR, China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Monaco
Mongolia
Monserrat
Montenegro
Morocco
Mozambique
Namibia
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine Autonomous
Panama
Papua New Guinea
Paraguay
Peru
Phillipines
Poland
Portugal
Qatar
Republic of Moldova
Romania
Russian Federation
Rwanda
Réunion
Saint Lucia
Samoa
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St. Kitts and Nevis
St. Maarten
St. Martin
St. Vincent & the Grenadines
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turks & Caicos Islands
U.S.A.
U.S. Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Republic of Tanzania
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Wallis & Futuna
Yemen
Zambia
Zimbabwe
